These are the standards you can expect from the Environment Agency when we collect, hold or use your personal information when you use our service.
We are a data controller - this means we determine how and why your personal data is processed. You can learn more from our personal information charter.
Which data we collect
When you use our GOV.UK service, we place small files called cookies onto your computer to collect information about how you use it. You can find out more about cookies and how to manage them.
When you submit feedback through our GOV.UK service, we collect:
- your email address if you include it
- your Internet Protocol (IP) address, and details of which version of which web browser you use
We are lawfully allowed to process your personal data because you consent to us doing so. You have the right to withdraw this consent at any time by contacting us:
Telephone: 03708 506 506
Why we collect your data
We collect data to:
- improve the service by monitoring how it's used and analysing feedback
- respond to any feedback you provide, if you ask us to
We will not share or disclose your personal data to any party outside the Environment Agency without your consent unless we are lawfully able to do so.
How long we retain your data
After 24 months we delete all personal data. We may retain anonymous feedback longer than this.
Keeping your data secure
We have procedures and security features in place to keep your data secure once we receive it. It's stored on secure servers in the European Economic Area (EEA).
Any data you send is at your own risk
Sending information over the internet is generally not completely secure, and we can't guarantee the security of your data while it's in transit.
You have the right to withdraw consent. You can contact us to do this.
You can find out more about your rights in our personal Information charter.
Links to other websites
Following a link to GOV.UK from another website